Refund policy

Return Policy

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

- Be in the same condition as received (unused, unworn, and in its original packaging).

- Include the receipt or proof of purchase.

To start a return, please contact us at support@gettrapt.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where your package will be picked up. Returns sent without prior approval will not be accepted.

For any return-related questions, feel free to reach out at support@gettrapt.com.

 

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Note: We do not accept returns on sale items or gift cards.

 

Exchanges

If you would like to exchange an item, please contact us at support@gettrapt.com. Once we receive your request, we will provide further instructions on how to proceed with the exchange.